We had a new AC and furnace replaced in our condo. The work was completed on a Monday. On Saturday morning, there was a lot of water coming down into the utility closet. We called in to the office immediately and since it was a holiday weekend, there was no availability until Tuesday morning. Saturday evening, as the dripping continued, it dripped into the pan the unit was sitting in, causing the safety switch to shut down the AC. We texted Naim, the estimator, who reached out to the GM. On Sunday morning, Mike and Alan came out to diagnose the problem. They found out that the new installation was not the problem. The water was coming from the condo unit above us. They went above and beyond by going to the unit and cleaning out the blocked pipe that was the source of the problem. This was done at no charge to us; pretty sure not yo the neighbors upstairs either.
I would highly recommend Oasis.
Response from the owner:Thank you, Neela, for your wonderful review! We're glad to hear that Naim, Mike, and Alan were able to assist you promptly and go the extra mile to resolve the issue. Your recommendation means a lot to us!