I live in a 3 story townhouse in River North, with an arguably terrible HVAC design. It's a horizontal unit on the first floor above the powder room. Great for saving space, but terrible for maintenance and even worse for a replacement. The unit was 21 years old, so ready for a rehaul. We had somewhat of an emergent need, as the drains were clogged and leaking pretty badly, and upon further inspection, black mold had grown all around the humidifier and drain pan. We did our due dilligence and vetted 4 different companies, but after speaking with specialist Danny, we learned that Oasis was the team cut out for the job! (Kudos to him for taking our call on a Saturday when he was in the middle of family time — that is dedication to his job!) He explained his rationale behind his recommendations (e.g. 2.5T model vs 3.5T model), which were different than what currently existed and what the other companies quoted, and I am so glad we listened to his expertise. The unit cools the house so much more efficiently, it is quieter than before, and we have a more balanced climate throughout all 3 floors.
The installation was especially difficult because of its location, but the team led by Serge did a phenomenal job. I was worried they'd have to cut the ceiling and give me another headache to worry about, but they spent a total of 4 days to make the necessary accommodations to ensure the install was safe and done correctly. I sincerely appreciated that they didn't upcharge me for the difficult installation and multiple days of work; it shows me they stand behind their promise and want to deliver an excellent service. It was well orchestrated between the dispatch team and the techs, because we had multiple things to check and correct between the leaking/clogged pipe and the HVAC system. The owner Mike even came 2 of the days to oversee his team and help them do their job more efficiently. That says a LOT when you have an owner who rolls up his sleeves to help his guys.
Replacing the furnace, AC, humidifier, and thermostat is a BIG investment of both time and money, and you want to feel confident you are picking the right provider. You will be very happy with Oasis.